To change or cancel a ticket, click ‘Manage this booking’ in the confirmation email. Changes and cancellations are permitted up to ONE HOUR before departure. No-shows are NON-REFUNDABLE and are NOT eligible for a trip credit.
If you are having technical issues while changing your ticket, please email us immediately at least one hour before departure with your name and date/time of the trip – firstname.lastname@example.org
Unfortunately, you are unable to change from a St Thomas to St Croix trip and vice-versa and will need to cancel and re-book it at least an hour before the original departure
We don’t offer any discounts for passengers or cargo. Seats must be paid for before they are reserved. We do not accept personal checks, and business checks must be received and cleared before the seats are booked
Pets must be accompanied and secured in a kennel or carrier. The kennel is counted as additional baggage and is $35 for under 50 lbs. Pets MUST be paid for when you arrive at the ferry. A minimum of $35 per small animals under 30lbs; $50 and Up for large dogs.
Please note that the Federal Government restricts items that can be included in carry-on baggage. Please refer to http://www.tsa.gov/traveler-information/prohibited-items for information about restricted carry-on items.
Cargo is $0.50 per lb with a minimum charge of $20 for less than one cubic foot (12”x12”x12”) or $25+ for greater than one cubic foot. Large and overweight items are subject to additional fees at the agent’s discretion. Cargo must be dropped off 45 minutes before departure and paid for at departure unless otherwise arranged prior. Cargo is billed per trip with an additional 50% charge for cargo left overnight. Pickup times are between 10 – 2 PM in STT — 7 to 7:30 AM and 5 to 5:30 PM in STX
We DO NOT store unclaimed cargo. We do not offer insurance and will not refund damage to cargo. We are not responsible for cargo that is not picked up at the initial arrival or for any items that are left on the boat. Items will be return to originating port – customer will be charged to resend. Items left in our possession more than 1 day will be destroyed.
For all departures, check-in time is 30 minutes prior to scheduled departure time. There is a strict check-in cut-off 15 minutes prior to the scheduled departure time. Passengers who arrive at the port less than 15 minutes prior to departure time risk missing their ferry ride.
It is normal that there may be no check in agent, but crews will arrive prior to boarding or departure time to check you in. Failure to arrive before this time may forfeit your reservation and we are unable to ensure that you or your baggage/cargo will make the next trip. Please note that we can’t delay the ferry for any reason
Under 18 years of age: Children aged 17 and younger are not allowed passage unless accompanied by a person 18 years of age or older who is responsible for their care and conduct. Birth Certificate or School Identification card is required.
QE4 Ferry services sends electronic boarding passes to the email address included with the booking for all departures. Please check your email approximately 1 hour prior to the scheduled departure time of the departure for an electronic boarding pass. The email you will receive contains specific instructions for how to use electronic boarding passes
One piece of government-issued photo identification or birth papers is required for all passengers. Proof of age is required for infants under two years.
Daily routings are subject to change. Updates are posted on the Home and Services page and by calling and dialing 3
Exact arrival times, routing, departures are subject to change depending on weather and passenger volumes. Updates are posted on the Home and Services page and by calling and dialing 3
Weather conditions may force us to operate at a reduced speed, or be cancelled entirely. Ferries delayed or cancelled due to weather will be replaced with the next available departure or a fully transferable departure credit valid for one year as preferred by the customer. Refunds are available for departures cancelled or delayed due to weather and will be subject to a 15% service fee. Passengers whose trip is changed or canceled will be notified by the email on the ticket.
Ferries cancelled by QE4 Ferry services for any reason other than weather are eligible for a full refund for the original departure. The full refund is automatically applied after the decision to cancel.
Refunds for cancellations requested by customer are subject to a 20% service fee.
Online pricing for all departures include all applicable taxes, port fees, and surcharges.
Check-in ends 15 minutes before departure. Failure to arrive before this time may forfeit your reservation and we are unable to ensure that you or your baggage/cargo will make the next trip. Please arrive at least 30 minutes before departure
QE4 Ferry services schedules, and pricing are subject to change without notice.
QE4 Ferry services reserves the right to update these Terms and Conditions without notice.
Our regular office hours are 9 AM to 5 PM Monday through Friday excluding holidays. You can contact us by email, text message, or by leaving a voicemail (340) 473-1322 email@example.com